Customer Care

Refund & Return Policy

Last updated: July 2026

At RAKSHI, every piece is held to one standard of quality. If something isn't right, we want to make it easy for you to return, exchange, or seek a refund.

1. Eligibility for Returns

Items may be returned within 7 days of delivery, provided they meet the following conditions:

  • Unworn, unwashed, and unaltered, with all original tags attached
  • Returned in original packaging
  • Accompanied by the original invoice or order number
Sale items, altered/stitched pieces, and items marked "Final Sale" are not eligible for return or exchange, unless the item received is defective or incorrect.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@rakshi.com.pk with your order number and photos of the item. We will arrange a replacement, exchange, or refund at no additional cost to you.

3. How to Initiate a Return

  • Email us at info@rakshi.com.pk or with your order number
  • Our team will confirm eligibility and share pickup or drop-off instructions
  • Once received and inspected, we will process your refund or exchange within 5–7 business days

4. Refunds

Approved refunds are issued to the original payment method. For Cash on Delivery orders, refunds are processed via bank transfer, and you will be asked to share your account details. Please allow 7–10 business days for the refund to reflect, depending on your bank.

5. Exchanges

Size or colour exchanges are subject to stock availability. If the requested item is unavailable, we will offer store credit or a full refund instead.

6. Return Shipping

Return shipping costs are covered by RAKSHI in the case of damaged, defective, or incorrect items. For change-of-mind returns, return shipping is the responsibility of the customer unless otherwise stated at checkout.

7. Contact Us

For any questions about your return or refund, reach us at info@rakshi.com.pk